Position Overview

The Operations Manager will oversee the daily business operations of HASH, ensuring all departments — Sales, Technical, Web, ERP, and Support — work efficiently, profitably, and in alignment with company goals.
This role requires a proactive, detail-oriented individual with strong leadership, organizational, and analytical skills, capable of maintaining operational excellence and a high level of customer satisfaction.

Key Responsibilities

Operational Management

• Oversee and coordinate day-to-day activities across all departments (ERP, Web, IT Support, Sales, and Admin).
• Ensure projects and service jobs are properly approved, assigned, executed, completed, and invoiced according to company procedures.
• Monitor workflows to identify bottlenecks and implement process improvements.
• Maintain and enforce the company’s Standard Operating Procedures (SOPs).
• Supervise the timely follow-up of pending payments and financial collections.

Customer Service & Quality Control

• Ensure all customer inquiries and job requests are attended to promptly.
• Monitor service levels, response times, and satisfaction ratings.
• Handle escalations from customers and ensure effective resolution.
• Conduct periodic reviews to identify and address poor service or quality issues.

Team Coordination & Leadership

• Manage department heads and ensure strong communication between teams.
• Conduct regular performance check-ins and team meetings.
• Identify skill gaps and coordinate staff training and professional development.
• Foster a collaborative, accountable, and customer-focused work culture.

Sales & Business Development Support

• Coordinate with Sales Manager to track lead progress, proposals, and tenders.
• Ensure the sales pipeline and conversion metrics are consistently updated and reviewed.
• Support business development strategies and ensure consistent follow-through on opportunities.

Reporting & Strategy

• Prepare and present weekly and monthly operational reports to the Managing Director.
• Track KPIs such as service turnaround times, project delivery timelines, invoicing efficiency, and customer satisfaction.
• Recommend improvements to increase efficiency and profitability.

Requirements

Education & Experience

• Bachelor’s or Masters Degree in Business Administration, Management, or a related field is advantageous.
• Minimum 3–5 years of experience in an operational or management role (preferably in tech, IT, or service industry).
• Experience in managing cross-functional teams and multiple ongoing projects.
• Previous experience in a B2B Sales Role is advantageous.

Skills & Competencies

• Strong leadership, communication, and decision-making skills.
• Excellent organizational and multitasking abilities.
• Financial awareness and experience with budgets, billing, and collections.
• Familiarity with Odoo or other ERP systems (advantageous).
• Problem-solving mindset with attention to detail.
• Ability to handle pressure and meet deadlines.
• Must have own motorbike & Driving License

Key Performance Indicators (KPIs)

• Timely completion of projects and jobs.
• Customer satisfaction score (CSAT).
• Average response and resolution time for support requests.
• Invoice generation and payment collection timelines.
• Operational efficiency (measured by reduction in delays/errors).
• Employee performance and retention.

Salary & Benefits

• Monthly Salary: MVR 15,000 - 18,000
• Professional development and training opportunities
• Exposure to a dynamic tech and digital services environment

Working Hours

• Sunday to Thursday: 9:00 AM – 5:00 PM
• Saturday: 10:00 AM – 3:30 PM
• Friday: Off

Why Join HASH

• Be part of a fast-growing technology company shaping the future of digital services in the Maldives.
• Work directly with a highly driven and innovative team.
• Opportunity to take a leadership role with autonomy and long-term growth potential.