Role Overview

We are seeking a dedicated and customer-focused Software Support Agent to join our technical team at HASH. The ideal candidate will be responsible for providing end-to-end technical support for a range of software systems, including Odoo, WorkSpace by HASH, Council Service Portals, hashCMS, and client websites. This role requires strong problem-solving skills, excellent communication abilities, and a proactive approach to diagnosing and resolving software, IT, and customer service issues efficiently.

 
Key Responsibilities

• Provide first-line and second-line technical support for HASH’s software products and client websites.
• Respond to IT support service calls (hardware, software, network, and configuration-related) from internal and external clients.
• Handle Odoo ERP user support requests, including troubleshooting user access, modules, and functional workflows.
• Offer technical assistance for WorkSpace by HASH, hashCMS, and Council Service Portals, ensuring issues are logged, tracked, and resolved in a timely manner.
• Coordinate with the development team to escalate complex issues and follow up until resolution.
• Provide remote and on-site support to clients, including software updates, configuration, and maintenance.
• Assist in training users on software features and functionality when required.
• Maintain accurate records of support tickets, reported issues, and resolutions using internal support tools.
• Identify recurring problems and suggest improvements to enhance product stability and user experience.
• Test and validate system updates, patches, and new deployments before client rollout.
• Support website maintenance requests, including plugin updates, hosting issues, and backend troubleshooting.
• Participate in quality assurance activities for new software releases or major updates.
• Prepare and maintain documentation for common troubleshooting procedures and user FAQs.
• Collaborate with the IT and Development teams to continuously improve service efficiency and customer satisfaction.

Requirements

• Diploma or Degree in Information Technology, Computer Science, Software Engineering, or a related field.
• Prior experience in technical or software support is preferred.
• Familiarity with Odoo ERP, content management systems (CMS), and web technologies (HTML, PHP, Laravel, or WordPress) is a plus.
• Basic understanding of networks, operating systems, and IT hardware troubleshooting.
• Strong problem-solving and analytical skills.
• Excellent communication skills in English and Dhivehi (written and spoken).
• Ability to multitask and manage priorities under pressure.
• Customer-oriented mindset with a professional and patient approach.
• Willingness to work flexible hours or travel locally when necessary.

Preferred Skills

• Experience with helpdesk or ticketing systems.
• Knowledge of database systems (PostgreSQL, MySQL) is a plus.
• Familiarity with server administration (Plesk, cPanel, or Linux environments) is a plus.
• Understanding of API integrations and web hosting environments is a plus.
• Ability to document technical processes clearly for non-technical users.

What We Offer

• Competitive salary and performance-based incentives.
• Opportunity to work with a fast-growing technology company.
• Exposure to a wide range of software products and enterprise solutions.
• Continuous learning and professional development opportunities.
• Supportive and innovative work environment.

Salary & Benefits

• Monthly Salary: MVR 15,000
• Professional development and training opportunities.
• Exposure to a fast-evolving digital and corporate environment. 

Why Join HASH?

At HASH, we believe in innovation, collaboration, and continuous improvement. You’ll be part of a forward-thinking team, contribute to impactful projects, and play a key role in managing the financial backbone of a company shaping the future of technology and digital services in the Maldives.

 
How to Apply:

Click the “Apply Online” button to submit your application.